Frequently Asked Questions for Shop
Find quick answers to common questions about our shop.
If you need more help, you’re always welcome to contact us via text or email.
Do you deliver to my area and how much?
We deliver to the following suburbs:
ZONE 1 ($5) - Greenbank.
ZONE 2 ($10) - Forestdale, Hillcrest, Browns Plains, Boronia Heights, Regents Park, Heritage Park, Park Ridge, Park Ridge South, Munruben, Chambers Flat, North Maclean, South Maclean, New Beith, Flagstone, Riverbend, Glenlogan, Stockleigh.
ZONE 3 ($20) - Springfield Central, Springfield Lakes, Spring Mountain, Springfield, Brookwater, Augustine Heights, Bellbird Park, Camira, Gailes, Carole Park, Ellen Grove, Forest Lake, Heathwood, Doolandella, Pallara, Larapinta, Parkinson, Drewvale, Calamvale, Algester, Stretton, Karawatha, Berrinba, Marsden, Crestmead, Logan Reserve, Logan Village, Jimboomba, Cedar Grove, Cedar Vale.
If your area is not listed, don’t worry—just call or text us on 0424 047 991. We’ll confirm if we can deliver to you and let you know any applicable delivery fees.
How much is the delivery fee for bulk orders?
For locations within 10 km of our location. The rate for bulk delivery is $20 on weekdays or $30 on Saturdays and Mother’s Day.
For locations beyond 10 km of our location. Delivery fee for bulk order is a base rate of $20 plus $2 per kilometre after the first 10 km on weekdays, or a base rate of $30 plus $3 per kilometre after the first 10 km on Saturdays and Mother’s Day.
Can I include a personal message with my order?
Yes, we offer a complementary small card (Max. 50 words).
Why are some future dates blocked or unavailable for delivery or pick up?
Some future dates may be blocked or unavailable because we are fully booked, committed to weddings or events, closed, or observing public holidays. We block these dates in advance to ensure every order receives the care and attention it deserves. Thank you for your understanding.
Where can I find information about changes, cancellations, refunds, and quality concerns?
We strive to ensure every order brings joy, and we understand that circumstances may change. If something isn’t right, or if you need to make a change or cancel your order, please refer to our Shop T&Cs for full details.