Terms and Conditions – Wedding & Event
Last updated: [02/03/2026]
Welcome to Petite Blooming Moments. By placing an order with us, you agree to the following Wedding & Event Terms and Conditions. These Terms may be updated from time to time, and any changes will be posted on this page. It is the customer’s responsibility to review this page periodically.
Appointments
Once you receive your initial (preliminary) floral estimate, we will work closely with you to refine, plan, and design your dream arrangements. During this process, we offer one complimentary appointment, which may be conducted in person or via video call, subject to location and availability. For custom-designed floral arrangements or multiple venue setups (such as a ceremony and reception), we highly recommend scheduling at least one appointment to ensure we capture all your ideas and
requirements. For Florist’s Choice Seasonal Wedding Arrangements, where only bridal party florals such as bouquets, buttonholes, and corsages are required, an appointment is not necessary unless specifically requested. Additional appointments may be available and will incur a fee, based on location and duration. A mock-up session is not included in any appointment unless requested and will be subject to availability. A separate additional price will be quoted for a mock-up session.
Quotes
All quotes are valid for 7 days from the date they are sent. All quotes are based upon the information provided to us and may be subject to change.
Order confirmation
All orders must be confirmed in writing. Please check your date and order carefully, as we take no responsibility for any errors or omissions once you have confirmed your final order. It is the responsibility of the customer to ensure that any item/s are fit for their intended use.
Bookings & Payments
For bookings made more than five (5) weeks before the wedding or event date:
Your wedding or event date is reserved once a 30% non-refundable booking fee has been paid within 7 days from the quotation sent date. Your deposit covers securing the date, confirming your order and floral designs, and pre-ordering flowers with suppliers. Payments may be made at any time from the date of booking up until five (5) weeks prior to the wedding or event date, when full and final payment is required.
For bookings made five (5) weeks or less before the wedding or event date:
Full payment is required at the time of booking of which 30% is a non-refundable booking fee.
Changes/Amendments
Once a booking has been made, changes may be requested. However, they are not guaranteed and may incur additional charges. Bookings may be transferred to another date within the same calendar year, subject to notice and availability. We recommend finalising all flower details at least five (5) weeks prior to the wedding or event date so that flowers can be ordered accordingly. For any arrangements designed using vases supplied by the customer or venue, accurate quoting cannot be provided until the vessels have been received. Any changes to the vessels may also require re‑quoting.
Availability & Variations
When working with nature, there are no guarantees. We will do our absolute best to supply exactly what you order, however due to variances in the weather and seasonal availability of some flowers, we cannot guarantee availability, exact colours or shades. Should we need to substitute any specified flowers for you, we will select what we feel is the next best option. We will advise you of any major changes.
Cancellations
For orders cancelled two weeks or less prior to the scheduled delivery or pick-up time, no refund will be issued. This is because flowers will have been purchased and may have been arranged, and as they are custom-made for your specific event, they cannot be reused. Additionally, we reserve dates in good faith, which means we lose the opportunity to book another wedding or function. Cancellations made more than two weeks prior to the scheduled delivery or pick-up time will be refunded, less the 30% non-refundable booking fee.
Hired items
Any hired items will be subject to our Party Hire Terms & Conditions.
Deliveries & Collections
Delivery does not include set‑up, pack‑down, or collection unless specifically stated. If you require set‑up, pack‑down, or collection services, a separate quote will be provided.
Customer Pick-Up
Pick-up is by appointment only from Everleigh, Greenbank