Privacy Policy — Petite Blooming Moments 

Last updated: [3/03/2026]

Petite Blooming Moments (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://petitebloomingmoments.com.au/, place orders, or interact with us online or in person.

We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website and services, you agree to this policy.

1) Who We Are & How to Contact Us

For privacy enquiries (including access or correction requests), contact us at [info@petitebloomingmoments.com.au].

2) What Personal Information We Collect

We may collect the following types of information:

Identity & Contact

  • Name, email, phone, billing and delivery addresses
  • Recipient details for deliveries (e.g., name, address, phone, delivery notes)

Order & Transaction

  • Orders, invoices, delivery/pick up instructions (including date and/or time), messages on cards
  • Payment method and transaction details (processed by Stripe—see Section 6)

Account (if enabled)

  • Account login details and preferences (only if you create an account on our site)

Device & Usage

  • Basic technical information required to operate the site securely (e.g., IP address for fraud prevention and security logs)

Sensitive Information

  • We generally do not collect sensitive information. If you include it in order notes (e.g., special circumstances for recipients), we’ll handle it securely and only as necessary to fulfill your request.

Floristry specific (optional)

  • Occasion details, substitution preferences for blooms.

3) How We Collect Information

  • Directly from you (checkout, forms, chats, phone/email orders, account registration)
  • Automatically through essential website functions and security logs
  • From third parties where permitted (e.g., payment processors confirming transaction status; our delivery driver confirming delivery outcomes)

We do not use third party analytics or advertising cookies.
We also do not conduct email or SMS marketing at this time.

4) Why We Collect & Use Your Information

We use your information to:

  • Fulfill orders: process payments, prepare bouquets/arrangements, arrange delivery, send order updates
  • Customer service: respond to enquiries, handle returns/refunds, manage complaints
  • Website and security: operate our website, prevent fraud, and maintain security
  • Legal & business: comply with law, maintain records (tax/accounting), and improve our services

We do not use your information for direct marketing communications unless you explicitly ask us to do so in future.

5) Payments 

For your security and privacy, we do not accept or store credit or debit card details over the phone, via email, or through standard order forms.

We also do not store full payment card details on our servers. Payments are processed securely by Stripe (PCIDSS compliant). 

  • Provider: Stripe 
  • What we receive: limited payment metadata (e.g., success/failure, last 4 digits) to confirm and manage your order 
  • Your payment information is handled according to Stripe’s privacy policy. 

6) Cookies & Tracking 

We use only essential cookies and technologies required to operate key functions (e.g., cart, checkout, security). 

  • We do not use third party analytics (e.g., Google Analytics) or advertising pixels (e.g., Meta Pixel). 
  • You can manage cookies in your browser settings. Disabling essential cookies may affect the cart/checkout. 

7) Disclosure of Personal Information 

We may disclose information to trusted third parties who help us operate our business, including: 

  • Payment processor: Stripe 
  • Delivery: Our own driver for the purpose of completing deliveries 
  • IT/hosting/security providers: website hosting, backup, and security services 
  • Professional advisors: accountants, legal, insurers 
  • Regulators or law enforcement where required by law 

We require these service providers to protect your information and only use it for the services we request. 

8) Data Security 

We implement administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorised access, alteration, or disclosure. While we strive to protect your information, no method of transmission or storage is 100% secure. 

9) Data Retention 

We retain personal information for as long as necessary to: 

  • Fulfill your orders and provide services 
  • Meet legal, tax, and accounting requirements 
  • Resolve disputes and enforce agreements 

When no longer required, we will take reasonable steps to deidentify or securely destroy the information. 

10) Your Choices & Rights 

  • Access & correction: You may request access to, or correction of, your personal information at any time. 
  • Marketing: We currently do not send marketing communications. If this changes, you will have the option to opt in or out at any time. 
  • Cookies: You may manage cookies in your browser; essential features like cart/checkout may be impacted if disabled. 

11) Third Party Links 

Our website may contain links to third party sites. We are not responsible for the privacy practices or content of those sites. Review their privacy policies before providing personal information. 

12) Complaints 

If you have concerns about how we handle your personal information, please contact us at [info@petitebloomingmoments.com.au]. We will respond within a reasonable timeframe. 

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC): 

13) Changes to This Policy 

We may update this Privacy Policy from time to time. The updated version will be posted on this page with the revised “Last updated” date. We encourage you to review it periodically. 

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