Frequently Asked Questions for Party Hire
Find quick answers to the most common questions about our party hire items.
If you need more help, you’re always welcome to contact us via text or email.
How do I hire party items?
Hiring party items is simple:
1. Visit our Party Hire page and browse our collection.
2. Add all the items you’d like to your list.
3. Click the Quotes List icon at the bottom‑right corner of the page to review your selected items, update quantities, and enter your details and hire dates.
4. Submit your Quote Request Form when you're ready.
Once we receive your request, we’ll do our best to get back to you within 24–48 hours with availability and pricing.
When you’re happy with the proposal, you can secure your rental date and chosen party hire items by placing a 30% non‑refundable booking fee.
If your booking is made five (5) weeks or less before the rental date, full payment is required at the time of booking, of which 30% is a non‑refundable booking fee.
Where do I pick up and return the party hire items?
Pick‑up and return are by appointment only from Everleigh, Greenbank.
Please note:
- Pick‑up and return must be completed in a single trip.
- No pick‑up or return is available on Sundays.
Do you offer delivery, set‑up, pack‑down, and collection services?
As a small‑scale business, we do not offer delivery, set‑up, pack‑down, or collection services for party hire items unless we are also providing florals for your wedding or event.
Do I need ID to hire equipment?
Yes. You will need to provide a valid photo ID (for example, a current driver’s licence) at the time of pick‑up.
You’ll also be required to sign our Conditions of Hire document before taking any party hire items.
[Hire Agreement - Conditions of Hire Document]
Do you require a bond?
No, we do not require a bond. However, a 30% non‑refundable booking fee is required to secure your party hire items and rental date.
What are the return conditions and additional charges?
You can find full details in our Party Hire T&Cs, which outline everything you need to know about return requirements and when additional charges may apply.
Additional fees may be charged in situations such as:
- Items returned dirty
- Damaged or broken items
- Missing components or accessories
If you ever have any questions about returns or charges, we're always here to help.
Where can I find information about changes, cancellations, and refunds?
We completely understand that plans and circumstances sometimes change. If you ever need to adjust or cancel your booking, you can find all the details in our Party Hire T&Cs. They explain everything you need to know about changes, cancellations, and refunds. If you ever have questions, we’re always here to help.